Chain Length: We are happy to modify chain length. Certain changes will require a fee. Please contact us at info@jessicawinzelberg.com with any requests.
Contact Us: Please contact us with any questions at info@jessicawinzelberg.com andwe'll get back to you promptly.
Custom Orders: We welcome custom orders. Please email us at info@jessicawinzelberg.com with any inquiries. Please note that custom orders are final sale.
Enamel: We use a high-tech ceramic based enamel that is designed to be more chip resistant than traditional glass enamel. However, care should still be taken when wearing our enamel pieces, and these pieces should not be exposed to drastic temperature changes or worn in water. They should not be worn in the shower/bath, while washing dishes, in the pool or in the ocean. Care should also be taken to avoid dropping or hitting these pieces, and when not being worn, they should be stored in their JW pouches.
International Shipping: Please email us if your country does not automatically come upon checkout to see if we ship to your country. Please note all import duties and taxes are the responsibility of the customer.
Jewelry Care: Jessica’s jewelry is truly wearable art. It is all utterly unique, and as such it contains intricate details and may be delicate. Care should be taken when putting items on, including bracelets which are meant to wrap around the smallest part of the wrist without needing to be modified. Jessica’s work includes beautiful yet delicate stones found in nature These items are delicate and must be treated with care. They can easily be broken if dropped or mistreated. Customers must be aware of the delicate nature of the stones and should not wear items while sleeping or expose stones to any water or chemicals - including while bathing or swimming. For beaded items: avoid perfume, hairspray, and other body products as well as wearing these items with wet hair. Stones should be protected from drastic temperature changes and any strong detergents. Stones may be cleaned with a soft cloth. For enamel jewelry: we use a high-tech ceramic based enamel that is designed to be more chip resistant than traditional glass enamel. However, care should still be taken when wearing our enamel pieces, and these pieces should not be exposed to drastic temperature changes or worn in water. They should not be worn in the shower/bath, while washing dishes, in the pool or in the ocean. Care should also be taken to avoid dropping or hitting these pieces, and when not being worn, they should be stored in their JW pouches.
Our beaded items are strung on silk and do need regular maintenance. When worn frequently, it is normal for them to need restringing 1-2x a year. please email us at info@jessicawinzelberg.com to purchase this service.
Order Confirmation: You will receive an email confirmation after placing your order. You will receive an additional email notification once your product has shipped.
Payment: We currently process our payments through Visa, MasterCard, American Express, Discover, or PayPal.
Repairs: If an item is defective we will gladly repair it if it has been subject to normal wear and tear. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for 60 days from the date of purchase on our online store. Certain repairs including those due to customer neglect or misuse may require a fee or be unfeasible. Our beaded items are strung on silk and do need regular maintenance. When worn frequently, it is normal for them to need restringing 1-2x a year. please email us at info@jessicawinzelberg.com to purchase this service.
Return Policy: All Bead Kit, sale, custom or personalized items are final sale. For all other items: if you are not satisfied with your purchases in any way, you may return them within 7 days of receipt. Holiday gift orders can be returned until 1 week after Christmas.. Please contact Jessica Winzelberg at info@jessicawinzelberg.com for a Return Authorization (RA) Number. Returns will not be accepted without a RA Number. Items must be in new and unused condition, and Jessica Winzelberg reserves the right to refuse return if condition is deemed unacceptable. Customers must pay return shipping and are responsible for the package until it reaches the Jessica Winzelberg studio. Upon receipt, we will provide you with a refund for the full amount excluding shipping costs.
Rush Orders: Please email us at info@jessicawinzelberg.com to see what we can do for you.
Sales Tax: All California residents will be charged sales tax.
Shipping: Our items have a variety of shipping timelines based on your level of personalization. Be sure to check the product description to note any shipping details and please email us with any questions about your dream jewels. Our in studio Ready to Ship collection ships within 1 week. All other items are made to order. Please allow 1-2 weeks for stone items, such as our Mobile Earrings and Beaded Necklaces, to ship. Non personalized items from our metal collections, including the Enamel and Engraved and California Victorian Collections, will ship in 2-3 weeks. We love to dream up personalized items for you as well! Personalized Engraved items ship in 4-6 weeks and Personalized Enamel items ship in 2-4 weeks. We will email you upon shipment with tracking information. All items are shipped with insurance and require signature upon receipt. If you wish to waive a signature, you release Jessica Winzelberg from responsibility
once the product has left our studio. If you should need an item outside of these shipping windows, simply email us and we will do our best to accommodate your timeline!
Additional Information:
We reserve the right to cancel any order.
Our goal is to provide accurate, complete, and up-to-date information on our website. Unfortunately, it is impossible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, omissions, or inaccuracies, some of which may relate to pricing and availability or product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
